“And what else?” is perhaps the most important question in the The Coaching Habit: Say Less, Ask More and Change the Way You Lead Forever. While technically the second question presented, it should be the most oft repeated question by far. According to the author, Michael Bungay Stanier, the AWE question works like magic, and he declares it to be the “The Best Coaching Question in the World.” He explains, “With seemingly no effort, it creates more – more wisdom, more insights, more self-awareness, more possibilities – out of thin air.”

It is a challenge to develop the habit of asking this question because your Advice Monster will discover the problem and the solution to the problem very quickly. The human brain does not like ambiguity and pushes us to find clarity, the quicker the better. Like most unhelpful habits, awareness that you have an Advice Monster is a critical first step. The recovery process is simple but not easy. Whenever you feel the urge to offer advice, insert “And what else?” in its place. (I purchased an ugly cartoon monster for all of my staff and we all have it on our desk as a reminder that the Advice Monster is alive, well and eager to take over as soon as you let your guard down.)

The first question in The Coaching Habit:  Say Less, Ask More and Change the Way You Lead is known as The Kickstart Question: “What’s on your mind?” I think it is a near perfect way to start a therapeutic session with any client. Most managers now know that coaching is valuable and proven, but many do not attempt coaching because they do not know how to start. Opening statements such as, “How’s it going?”, “I just wanted to check with you on how the new position is going.”, or, my personal favorite, “Is there anything I can do for you?” are a bit like passing someone in the hallway and greeting them with, “How are you?” Each of the above openings begs for a brief response that “all is well.” The answer is reflective and social norms generally suggest that answering the question with real life concerns is inappropriate. People will quickly learn to stop asking that question if you really answer. Hopefully, therapy and/or case management is different but old habits die hard.

When considering where to start formulating a practice model, I happened upon The Coaching Habit:  Say Less, Ask More and Change the Way You Lead Forever. I love the title. It is so packed full of important concepts; coaching, habits, listening, asking, changing you, leadership and the future. Wow, if that’s the title, imagine all of the ideas covered in this brilliantly simple book by Michael Bungay Stanier. While in the past I’ve questioned the actual importance of coaching vs. the rise of the rhetoric and number of coaching books, after reading this book I am a believer. If you read one book about coaching, make it this one.

Community Corrections is Changing...Are You?

Change is hard.  We expect our clients to change but when faced with change ourselves, we can often resist.  We expect someone who has lived a certain way for 20, 30, 40+ years to make abrupt changes but when we give up sweets and our colleague brings donuts in, we gobble them down and vow that was the last time.  We get a speeding ticket and vow to not speed anymore but once the initial sting has worn off, we look down and notice we are going 40 in a 30 and didn’t even realize it.  It’s so much easier for people to change when it’s not us.  It takes a lot of practice, new habits and even failure, to change.  Sure, there is a valid difference, if an offender doesn’t change criminal behavior, there are serious consequences to their freedom, not just to their waistline or pocket book.  But if those consequences were all it took; community corrections might not exist.

Community Corrections is changing. The change has been in the works ever since the early “what works” and “EBP” research pointed us to new approaches.  What is different now is the change is hitting closer to home to the daily routines, decision making and programming.  We know this through our conversations with practitioners all around the country and many in some of the most progressive states in community corrections, who are looking for support in meeting new and existing requirements from oversight agencies.  While many in the field are excited about the changes, others are left feeling anxious, frustrated and resistant to change.  Just like many of our clients feel upon entering a program.  While it is easier not to change our own practices, we must continue to try new approaches and work to improve long term results.  It doesn’t mean we don’t hold our clients accountable, it means we expand and adapt our approach and learn we have other tools in our toolbelt.  People, even community correction professionals, must be held accountable to change in ways that move towards improved results.

Spring is when the sunshine returns, the season of renewed hope and second chances. This spring, we want to share with you the story of a man who found hope during the darkest days of his life. His story speaks to the incredible power of faith and love – and to the fact that even when the world seems darkest, there is a next chapter to come.

Mentor, father, veteran. Son of a strong loving mother, youth basketball star and Nebraska State High School Powerlifting Champion. Bobby Smith has embodied many roles in his life and now, as a Mentor Coordinator for Total Action for Progress (TAP) in Roanoke, VA, he says the one that most defines him is ‘encourager of others’. But it is only in the past few years that Bobby has been free to share his gift of encouragement with the world. That’s because for twenty-two years prior, Bobby wasn’t free – he was serving time as a Federal Bureau of Prisons inmate.